Bostadsrättsföreningen Kubik
Service Request
Information
If you as a member want to report a fault to our property service and technical maintenance, you can do this in several different ways. It is important that you always provide complete information about what the matter concerns, name, address, apartment number and your contact details. Incomplete or incorrect information may result in the case not being processed.
If the apartment is sublet, it is still the owner of the apartment who needs to report the fault.
Costs
Note that a right-of-occupancy apartment does not work like a rental apartment. In principle, anything that does not work or breaks in the apartment may be charged to you. Exceptions are warranty measures. Read more about what you as a tenant-owner are responsible for.
Reporting by form
https://www.optimalservice.se/felanmalan
A case is created at Optimal Service and a confirmation of the report is sent out by e-mail. Updates are also sent when changes are made to the case.
Reporting by telephone
Reporting by phone should only be done in more urgent cases. Primarily use the form above.
Telephone: 010-188 98 11
Weekdays without holidays: 07:00–16:00
Emergency service
The property emergency service, which can be reached around the clock on telephone number 072-999 40 00, should only be used if there is a real risk of serious damage to a person or property, such as major water leaks, serious power cuts, etc.
You can call the property emergency service at any time to get immediate help. If the action concerns something that you as a tenant-owner are responsible for, the cost will be invoiced to you.
Missing monthly notice
If you are missing your monthly notice, you can log in with BankID at https://www.phmdigital.se and then find your notices under the menu Invoices. Alternatively, you can contact our financial management service.
Reporting indoor temperature
Read more about indoor temperature.
To report an indoor temperature error, you first need to have measured the air temperature yourself. If it is below 20 degrees, you contact the board and can then borrow one or more temperature loggers that you place in your apartment for a few days. When the board has confirmed that the indoor temperature is not correct, action is ordered via an HVAC technician who will contact you.
Reporting apartment door
You are responsible for your apartment door such as locks. If you have problems, you can choose your own locksmith or door technician or use our property service. In both cases, you are responsible for the cost. If you think it is a warranty issue, you should contact our property service, but if the measure is not covered by the warranty, you are still responsible for the cost.
Reporting for white goods
If you have problems with any of the white goods; hob, oven, microwave, refrigerator, freezer, washing machine or tumble dryer, contact Siemens on 0771-19 55 00. The warranty period is five years and the service is free of charge provided that you have not caused the fault yourself. In connection with a visit from a technician, the warranty certificate must be presented. You can find your warranty certificate here.
Reporting broadband/TV/telephony
You can troubleshoot and report problems with your Telia Triple Play services directly at Telia's website.
Contact Telia customer service
Reporting electricity
If you have just moved in, first check that you have registered and have a valid contract with an electricity supplier.
If there is no electricity at all, first check whether the earth fault circuit breaker in your fuse box has tripped. Otherwise, it is most likely due to disruptions in the electricity supply to the whole house. This can easily be checked if the lights in the stairwell are working.
You can read about known interruptions at Göteborg Energi.
You can also sign up to receive outage information to your mobile phone at Göteborg Energi.
Reporting water
If water is missing, it is most likely due to disruptions in the water supply to the entire house.
You can read about known interruptions at Göteborg Stad - Kretslopp och vatten.
Vattenläckor, avbrott och störningar
Service mode
If you cannot be at home during a service visit, it is possible to put the lock in so-called service mode. This means that the caretaker can use a special key to unlock the door. This function is not available in studio apartments with their own door facing the street.